Our Policy

We are committed to providing the highest quality automotive repair and maintenance services. Our service policy ensures that every vehicle receives professional care and attention.

• Quality Assurance: All work is performed by certified technicians using professional-grade equipment and quality parts.
• Transparent Estimates: We provide detailed written estimates before starting any work. No work will be performed without your approval.
• Service Standards: We follow manufacturer recommendations and industry best practices for all repairs and maintenance.
• Completion Time: We strive to complete services within the estimated timeframe. If delays occur, we will notify you immediately.
• Vehicle Care: We treat your vehicle with respect, using protective covers and floor mats during service.

We stand behind our work with comprehensive warranty coverage to give you peace of mind.

• Labor Warranty: All repair work comes with a 30-90 day labor warranty depending on the type of service performed.
• Parts Warranty: Genuine OEM parts carry manufacturer's warranty (typically 1-2 years). Quality aftermarket parts come with 6 months to 1 year warranty.
• Warranty Coverage: If you experience any issues related to our service within the warranty period, we'll fix it at no additional charge.
• Warranty Conditions: Warranty is void if the vehicle is serviced elsewhere during the warranty period or if the issue is caused by misuse or accident.
• Claim Process: Contact us immediately if you experience any issues. Bring your vehicle and service receipt for warranty evaluation.

We believe in transparent, fair pricing with no hidden fees or surprise charges.

• Written Estimates: All estimates are provided in writing and include parts, labor, and applicable taxes.
• Approval Required: We will not perform additional work beyond the estimate without your explicit approval.
• Payment Methods: We accept cash, bank transfer (bKash, Nagad, Rocket), credit/debit cards, and bank cheque.
• Payment Terms: Payment is due upon completion of service. For major repairs exceeding 20,000 BDT, we may require a 50% deposit.
• Diagnostic Fees: Diagnostic fees are charged separately and will be applied toward repair costs if you proceed with the recommended work.
• Pricing Validity: Estimates are valid for 7 days. Prices may change due to parts availability or market conditions.

To serve you better and manage our schedule efficiently, we have the following appointment policies:

• Booking: Appointments can be made by phone, WhatsApp, or through our website. We recommend booking at least 24 hours in advance.
• Confirmation: You will receive a confirmation message with your appointment date, time, and estimated service duration.
• Arrival Time: Please arrive 10 minutes before your scheduled appointment time.
• Cancellation: If you need to cancel or reschedule, please notify us at least 4 hours in advance.
• No-Show Policy: Repeated no-shows without notice may result in a deposit requirement for future appointments.
• Walk-ins: Walk-ins are welcome but may experience longer wait times. Appointments receive priority service.

Your vehicle's safety and security are important to us. Please note the following:

• Secure Storage: Vehicles left at our facility are stored in a secure, monitored area.
• Personal Items: We are not responsible for personal items left in vehicles. Please remove all valuables before service.
• Vehicle Condition: We document the condition of your vehicle upon arrival. Any pre-existing damage will be noted.
• Extended Storage: Vehicles must be picked up within 7 days of service completion. Extended storage fees of 500 BDT per day apply after this period.
• Liability Limits: While we take every precaution, our liability is limited to the value of the service performed or 50,000 BDT, whichever is less.
• Test Drives: Test drives may be necessary to diagnose issues or verify repairs. Only authorized technicians will drive your vehicle.

To ensure the best service experience, we ask that our customers:

• Accurate Information: Provide accurate information about your vehicle's symptoms, service history, and any previous repairs.
• Authorization: Ensure you have the authority to authorize repairs on the vehicle you bring to us.
• Documentation: Keep your service receipts and warranty documents for future reference.
• Maintenance: Follow recommended maintenance schedules to keep your vehicle in optimal condition and maintain warranty coverage.
• Communication: Respond promptly to our calls or messages regarding your vehicle's service status.
• Respect: Treat our staff and facility with respect. We reserve the right to refuse service to anyone who is abusive or threatening.